Privacy Policy
MATREND LTD
Company number: 14860006
Registered office address:
3 Engineers Court, Whitley Wood Lane, Reading, England, RG2 8AQ
Last updated: 1 October 2025
1. Who we are
MATREND LTD is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what data we collect, how we use it, how long we keep it, and what rights you have.
Contact details:
MATREND LTD
3 Engineers Court, Whitley Wood Lane, Reading, England, RG2 8AQ
Email: info@matrend.co.uk
2. Information we collect
We may collect the following personal data when you use our website, contact us, or request a quotation:
- Full name
- Email address
- Phone number
- Home or business address
- Any details you choose to provide in a contact form or other communication
We may also automatically collect certain information through cookies and similar technologies, including:
- Google Analytics – to understand how visitors use our website
- Meta (Facebook) Pixel – to measure the effectiveness of our advertising
3. How we use your information
We only use your personal information for clear, fair and lawful purposes, including:
- Responding to enquiries and providing customer support
- Preparing and sending quotations or estimates
- Delivering and managing our services
- Improving our website and marketing performance
We do not sell or share your personal data with third parties for marketing purposes.
4. Consent and communication
By contacting us via our website form, email, WhatsApp, or other channels, you agree that we may use your details to respond to your enquiry.
We will only send marketing communications if you have given explicit consent (opt-in).
You may withdraw your consent at any time by contacting us at info@matrend.co.uk.
5. Legal basis for processing
We process personal data under the following legal bases:
- Contract – to provide a quotation or service you requested
- Legitimate interest – to manage enquiries and improve our services
- Consent – for marketing communications and cookies where required
6. Cookies and tracking
Our website uses cookies and similar technologies to analyse traffic and improve user experience.
You can control or disable cookies through your browser settings.
Data collected via Google Analytics and Meta Pixel may be processed outside the UK/EU with appropriate safeguards in place.
7. Data retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or until you request deletion.
8. Your rights
Under the UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data (“right to be forgotten”)
- Object to or restrict processing
- Withdraw consent at any time
To exercise your rights, contact us at info@matrend.co.uk.
9. Data security
We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.
10. Third-party services
We may use trusted third-party providers (such as Google Analytics and Meta Pixel) to process limited data for analytics and advertising.
These providers are required to process data securely and in accordance with data protection laws.
11. Updates to this policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a revised “Last updated” date.
12. Contact us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact:MATREND LTD
3 Engineers Court, Whitley Wood Lane, Reading, England, RG2 8AQ
Email: info@matrend.co.uk